Atlassian (Jira / Confluence / Trello)
Atlassian uses support interactions to train AI models — Jira/Confluence content isn't addressed here. No opt-out is stated outside the EU/UK, where objecting may mean no longer using the Services.
No opt-out found in this policy
Graded on the plan most users are on. Other plans appear in the matrix below.
"We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services, including for development, training, or fine-tuning of machine learning and artificial intelligence models."
- 01 May 2026
- 12 Aug 2026
- All plans — customer support interactions
- global
- 89D4F862…AAA7
Scope of this finding: Scoped narrowly: this covers information you provide through Atlassian's support channels (bug reports, crash info, requests for help) — not the content inside your Jira issues, Confluence pages, or other product data, which this privacy policy does not clearly resolve either way (see the Product content tier below, graded UNCLEAR — not confirmed excluded). Outside the EU/UK, no opt-out is stated for this specific use anywhere in the document; a general, non-AI-specific "ask us to stop processing your information" contact channel exists globally but isn't a targeted opt-out for this.
This clause is real, but it doesn't resolve the training question — see the finding below.
"The Services include the Atlassian products you use, where we collect and store content that you post, send, receive and share. We process this content in the role of a processor or service provider on behalf of our customers."
- 01 May 2026
- 12 Aug 2026
- Product content (Jira, Confluence, Trello, etc.)
- global
- 89D4F862…AAA7
Why this is still UNCLEAR: The privacy policy states that content you post, send, receive, and share through Atlassian's products is processed "in the role of a processor or service provider on behalf of our customers" — governed by the Data Processing Addendum Atlassian signs with the customer (typically your employer), not by this privacy policy directly, and not gated by which plan you're on. That DPA isn't a source this monitor watches. We also checked Atlassian's Cloud Terms of Service, a second document this monitor does archive: its Section 5.1 grants Atlassian "a worldwide, limited term license to access, use, process, copy, distribute, perform, export, and display Your Data... solely to the extent necessary to provide the Cloud Products" — broad enough to cover many things, but it doesn't name AI or model training, so it doesn't resolve the question either way. Separately, the privacy policy's "develop and improve our Services" purpose (the same purpose the legal-basis table ties to ML/AI model training) mentions using "content that has been de-identified and aggregated in accordance with applicable data contribution product functionalities" — a real, if vague, pipeline from product content toward Service development that we can't confirm reaches AI training specifically, is opt-in, or is opt-out. Genuinely unclear on the evidence archived, not a lack of looking.
What each plan can refuse
The same questions asked of every plan we could identify. Every cell is sourced from a quoted clause or a documented search — see the evidence above.
- None offered
- Not stated
- 81 / 100
- Unknown
- Not established
- Not stated
- —
- Not established
Everything we read
Vendor response
Atlassian (Jira / Confluence / Trello) has not disputed, clarified, or announced a change to any clause quoted above. If that changes, it will be published here verbatim.
Report a wrong clause