How to stop Atlassian (Jira / Confluence / Trello) training AI on your data
What the policy itself says, plan by plan. Where Atlassian (Jira / Confluence / Trello) publishes the steps, they're here in its own words, read from an archived copy of the page that gives them. Where it doesn't, this page says so instead of inventing a menu path.
All plans — customer support interactions
No opt-out is offered on All plans — customer support interactions. The quoted clause above is what we found. There's no setting, form or support route that overrides it.
"We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services, including for development, training, or fine-tuning of machine learning and artificial intelligence models."
Product content (Jira, Confluence, Trello, etc.)
The privacy policy states that content you post, send, receive, and share through Atlassian's products is processed "in the role of a processor or service provider on behalf of our customers" — governed by the Data Processing Addendum Atlassian signs with the customer (typically your employer), not by this privacy policy directly, and not gated by which plan you're on. That DPA isn't a source this monitor watches. The contract that sat beside it, the Cloud Terms of Service, was replaced on 17 August 2026 by the Atlassian Customer Agreement at the same address; until 1 September this entry was still quoting the old agreement's licence over "Your Data", a clause that no longer exists, and the fault for that was ours. The new agreement routes the question twice rather than answering it: "Atlassian may process Customer Data as specified in Section 6 (Purposes of the Processing) of Schedule 1 of the DPA", and "Atlassian provides AI Offerings under the AI Terms". So this site now reads the AI Terms too. They establish that "Input and Output are Customer Data under the Agreement", and they carry one real commitment: "Atlassian must not permit its subcontractors to use Input or Output to train or improve their models". That is a bar on other people's models. On Atlassian's own, they say only that "The Documentation provides more information about Atlassian's use of Input and Output and the privacy preserving measures Atlassian applies" — a fourth document, unwatched. Separately, the privacy policy's "develop and improve our Services" purpose (the same purpose the legal-basis table ties to ML/AI model training) mentions using "content that has been de-identified and aggregated in accordance with applicable data contribution product functionalities" — a real, if vague, pipeline from product content toward Service development that we can't confirm reaches AI training specifically, is opt-in, or is opt-out. Three documents read, each pointing onward; genuinely unclear on the evidence archived, not a lack of looking.
Did a step here not work, or does Atlassian (Jira / Confluence / Trello) offer a control this page doesn't mention? Tell us and we'll correct it.