For companies
If your company is on this site you'll have had, or will get, a letter from it. This page is what that letter asks, what a reply does, what moves a grade and what doesn't. So far 128 companies have been written to and 23 have replied. 6 of those showed us we'd misread something, and the entries say so.
What the letter is
A press enquiry about published wording, sent to the privacy address your policy gives, before any unfavourable grade goes live. It quotes the sentence the grade rests on, names the archived copy it was read from, and asks one thing: if we've misread it, quoted something superseded, or missed a control you publish elsewhere, tell us. It isn't a data subject request and there's nothing to verify. The letter is on the register with its date, and so is the absence of a reply after fourteen days, because a company declining to comment on its own policy is a fact a reader can use.
What a reply does
It's printed on your entry, word for word, with the date, and the entry is marked with what it did: disputed our reading, clarified it, changed a published document, or corrected us. If you point at a published control we missed, the grade moves the day we see it and the entry records that you were right. A reply can also lower a grade: when a company tells us something true that its own documents don't say, the entry records what is true. We say that in the letter so nobody is surprised by it.
What moves a grade
- — Published wording. A privacy policy, terms, a help-centre article or a trust-centre answer, at a URL a customer can cite. Send the link; we archive it, quote it and regrade.
- — A correction to our reading. If the quoted sentence doesn't mean what the entry says, show us and it changes, marked "corrected us".
- — Not an email. We'll quote what you tell us, but a customer can't cite an email, so it doesn't move the grade on its own. Fastmail's entry moved when the sentence went into its policy. That route is open to everyone.
- — Not a blog post on its own. Cited on the entry, but the grade follows the document that binds you.
- — Not payment. Sponsorship buys a labelled rectangle at one price, the same for an A as for an F. No grade has moved because a company complained, and none will because one paid.
If your grade is A or B
56 companies are. Each of those entries offers a badge: a small image that links back to the entry and always shows the current grade, so it can never outlive what it says. It's free, it isn't for sale, and the embed code is on the entry itself. If you'd rather say it in your own words, the sentence a customer can cite belongs in your policy, and we'll quote it.
If your policy changes
The monitor re-reads every registered document and diffs it. A change to a training or opt-out clause appears on the change record with the before and after. If you've just published something and would rather not wait for the weekly pass, tell us the URL and we'll capture it. If you've told us a change is coming, the entry says so and is checked against the archive before it's called confirmed.
What we will not do
- — Remove an entry on request. A verdict is a reading of a published document with the archived copy beside it. It can be corrected, not withdrawn.
- — Paraphrase you. Every quotation is word for word, and every reply is printed in full.
- — Infer. UNCLEAR means the document doesn't answer the question, and we say so instead of guessing.
- — Treat you differently for sponsoring, replying, or not replying.
Where to write
Reply to the letter, or write to contact@isittrainingonme.com, read by a person and answered within a working day. Put the company name in the subject.