How to stop Bank of America training AI on your data
What the policy itself says, plan by plan. Where Bank of America publishes the steps, they're here in its own words, read from an archived copy of the page that gives them. Where it doesn't, this page says so instead of inventing a menu path.
All customers
The same shape as Citi, Chase and HSBC, at the same scale: a long, carefully structured privacy document that never raises the subject. Taken together these four make the pattern rather than any one of them making it — the incumbent retail banks in this archive are uniformly silent on AI training, while Monzo, Revolut and PayPal all address it directly. Re-read on 7 October 2026. The overview now lives at web.bankofamerica.com and is still silent, and so is the US online privacy notice. The page for Erica, its virtual assistant, says Erica uses natural language processing "grounded in machine learning (not generative AI or large language models)". It doesn't say whether customers' questions train it.
Did a step here not work, or does Bank of America offer a control this page doesn't mention? Tell us and we'll correct it.