How to stop Zendesk training AI on your data
What the policy itself says, plan by plan. Where Zendesk publishes the steps, they're here in its own words, read from an archived copy of the page that gives them. Where it doesn't, this page says so instead of inventing a menu path.
Paid accounts (AI Services)
The route Zendesk gives, in its own words. There's no switch, so this is a request it has said it will act on. Each list is read from a dated, archived copy of the page it links to. If the address or form has moved, tell us at the foot of this page.
- Ask your Zendesk Account Manager to opt your account out of training on Service Data.
- Keep the reply: Zendesk told us this route isn't published anywhere.
This route comes from Zendesk's reply to us of 19 August 2026, not from any page it publishes. Zendesk also says opt-outs are supported for paid accounts only.
"If Customer uses Generative AI Services, Service Data will not be used by any LLM Provider for any purpose other than to provide and secure the AI Services."
Standalone free trial (AI Services)
On Standalone free trial (AI Services), this opt-out is sold as part of a higher plan. The tier matrix on the verdict page says which plan and what it costs.
"If Customer uses Generative AI Services, Service Data will not be used by any LLM Provider for any purpose other than to provide and secure the AI Services."
Did a step here not work, or does Zendesk offer a control this page doesn't mention? Tell us and we'll correct it.