Sync.com's privacy changed

Privacy policy

REMOVEDAt Sync, we are committed to protecting your privacy. This Privacy Policy lets you know when and how Sync ("we"/"us"/"our") uses, collects, discloses or processes your personal information when you use our products and services or visit the Sync website www.sync.com ("Website"). To that end, we have outlined below our Ten Privacy Principles based on the Privacy Principles established in Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) followed by information we are required to provide to our users located in the European Union according to the European General Data Protection Regulation (GDPR). Sync's Ten Privacy Principles Personal information is information that can be used to identify or contact you individually, and other information that Sync needs to provide you with the products and services you have requested. Personal information we collect typically includes your name, e-mail address, mailing address, telephone number and credit card or payment information. Under certain circumstances, an IP address may be considered personal information. Sync has 10 Privacy Principles, based on those established in the PIPEDA. Sync has implemented policies and practices to give effect to these principles. Sync has implemented procedures to protect personal information, has established procedures to receive and respond to complaints and inquiries, has trained its staff and communicated to them information about Sync's policies and practices, and has developed information explaining Sync's policies and procedures. This Privacy Policy tells you about how Sync's policies and procedures comport with each of these Principles. Principle 1 - Accountability Sync is responsible for personal information under its control. Sync has designated a Privacy Officer who is accountable for its compliance with our Privacy Policy and PIPEDA. Sync's Privacy Officer is accountable for our compliance with PIPEDA, but other individuals at Sync may be responsible for day-to-day collection and processing of personal information and may also be delegated to act on behalf of the Privacy Officer. Sync may on occasion use outside companies, called third parties, to help us provide our products or services to you. Regardless of where these third parties are located, we require that they also comply with PIPEDA and with Sync's Privacy Principles. Principle 2 - Identifying Purposes You have a right to know how your information will be used. Sync will explain why we need your information before or when we collect it, if the purpose is not already clear. We will assume that the purpose is clearly identified when we use your personal information to: Provide you with the products or services you have requested; Process your payment, including recurring payments as you request; Communicate with you about the products or services you have requested; Ensure that you are properly registered to use our products and services and to receive any associated technical support; and Inform you of any important product revisions or updates. Sync will also collect log information that includes your IP address and the time that you access our service. This information is stored in log files and is used for security, to improve performance and for aggregated and statistical reporting. This log information is not linked to personal information gathered elsewhere on the Website. Sync may also use your personal information for secondary purposes such as: Letting you know about new or upgraded Sync products and services; and Inviting you to participate in customer surveys or other opinion-gathering devices. Aggregate data is general information about groups of customers, and does not identify individual customers. Sync may combine your information with that of other customers to generate aggregate data that can be used to improve our products and services or develop new ones. For example, we may tell a third party how many users have subscribed to a particular service, but not identify that you personally are a subscriber. Sync will not disclose your personal information to any third parties without your consent, except under the following limited circumstances: As is reasonably required to fulfill your service or product requirements, provided such third parties shall be bound to appropriate privacy requirements; To comply with a legal process such as a law, regulation, search warrant, subpoena, court order or law enforcement request

ADDEDLatest version: September 10, 2026 This Privacy Policy (the " Policy ") sets out the practices of Sync with respect to the collection, use and disclosure of personal information, including your personal information, and applies to the situations set out in Section 2 regarding the use of Sync products and services, including the Sync.com website. For ease of reference, we refer to ourselves as " Sync " or simply " we ". For the purposes of this Policy, personal information is any information that allows a natural person to be identified, directly or indirectly or that relates to an identified or identifiable natural person or household. This Policy applies primarily to your contact and profile information. Save for certain strict exceptions described further below, Sync does not access or process the files, content or documents you store on or share via our cloud services (the " File Data "). It is very important that you read and understand this Policy prior to subscribing to our product and services. 1. How to contact our Privacy Officer? If you have any questions about this Policy or our handling of your personal information, you can contact our Privacy Officer: By e-mail : By mail : privacyofficer@sync.com If you reside outside of the United States: 105-155, Gordon Baker Road Toronto, Ontario M2H 3N5 If you reside in the United States: 2915, Ogletown Road. Newark, Delaware 19713 2. How do we use and disclose your personal information? How we process your personal information will depend on your use of Sync products and services. Below is a description of how Sync collects, uses and discloses your personal information with the understanding that we may also process your personal information as required by applicable law or otherwise with your consent. In the course of our activities, we process your personal information in the manner set out in sections 2.1 to 2.5 : To create and manage your user account; To provide you with the products or services you subscribed to in a secure manner; To process your payment; To communicate with you and respond to your inquiries; To improve our products and services or develop new ones; When you browse our website, we refer you to section 5 of this Policy and to our Cookie banner. The use of cookies may involve the processing of your personal information. 2.1 To create and manage your user account How do we collect your personal information? We collect your personal information directly from you when you subscribe to use our products and services What categories of personal information do we collect and for what purposes do we use it? Category of personal information Use Account information: First name, last name, e-mail address, billing address, telephone number, user ID and IP address and device ID. Confirm your identity Create your user account Ensure you are properly registered to use our products and services Identify your approximate location so that we can offer you the right services Receive associated technical support Confirm your identity Create your user account Ensure you are properly registered to use our products and services Identify your approximate location so that we can offer you the right services Receive associated technical support Credit card (via our partners) or payment information Complete your user account information when you subscribe to paid products and services. Credit card information is received and processed by our payment partners, not by Sync. Any other personal information you submit to the Services, such as by uploading it (other than File Data). We use this personal information to provide the Services to you and as further described in this Policy Note : secondary information may be inferred by Sync from social media and other sources based on the personal information you provide. Who has access to your personal information and with whom is it shared? Authorized Sync personnel who require access to perform their duties may access your personal information, in whole or in part, as necessary and to our service providers such as service providers who provide software and maintenance services to host and process your personal information on our behalf. 2.2 To provide you with the products or services you subscribed to in a secure manner We collect your personal information directly from you when you subscribe to use our products and services and when you use our products and services. Account information: First name, last name, e-mail address, billing address, telephone, IP address, user ID, device name and device ID. Confirm your identity Provide access to the products and services you subscribed to Identify your approximate location so that we can offer you the right services Provide access to the products and services you subscribed to Log in information: e-mail address and password Your contacts, if you share them with us, including email, IP address, first name last name or display name. Allow you to share and collaborate on your folders, files, documents, etc., send messages and invite others to use our products and services. Log information, such as your IP address, the time you access our products and services, browser type and language and the Internet Service Provider. Also platform information (computer and device versions, operating system version). Improve security of our products and services. Protect the platform from threats. Improve performance and stability of service. Produce events logs (for more information see: https://help.sync.com/hc/en-us/articles/38275572449427-How-to-use-the-Events-Log ) Improve security of our products and services. Protect the platform from threats. Improve performance and stability of service. Produce events logs (for more information see: https://help.sync.com/hc/en-us/articles/38275572449427-How-to-use-the-Events-Log ) Note : We make an effort to redact file names from logs. File data is not logged but Your interactions with files may be logged. You can opt out of product analytics tracking in your account settings. Computer and device system logs (only when logging or report errors to server is enabled within the apps). For technical support as needed. Note : User can disable this behaviour in app settings. Authorized Sync personnel who require access to perform their duties may access your personal information, in whole or in part, as necessary and to our service providers such as service providers who provide software and maintenance services for sales and technical support as well as transactional email communications services. 2.3 To process your payment We collect personal information directly from you when you provide payment information for use with a paid subscription. Identifying information: First name, last name, e-mail address, postal code, telephone number, user ID, IP address Confirm your identity to process the payment for paid subscriptions Credit card or payment information Process the payment for paid subscriptions. Authorized Sync personnel who require access to perform their duties may access your personal information, in whole or in part, as necessary and to our service providers such as service providers who provide software and maintenance services to host and process your personal information on our behalf as well as service providers for billing purposes and payment processing. 2.4 To communicate with you and respond to your inquiries You subscribe to use our products and services; You use the Services, such as by visiting our website; You contact Sync to request information via our web-app, our contact form on our website, by e-mail, or by any other method used to reach out to us; You participate in customers surveys or other opinion-gathering devices. We collect your personal information directly from you when: You subscribe to use our products and services; You use the Services, such as by visiting our website; You contact Sync to request information via our web-app, our contact form on our website, by e-mail, or by any other method used to reach out to us; You participate in customers surveys or other opinion-gathering devices. What categories of personal information do we collect, and for what purposes do we use it? Identifying information: First name, last name, e-mail address, billing address, user ID, IP address, telephone number Confirm your identity Communicate with you in relation to the products and services you have subscribed to, such as to inform you of any important revisions or updates. To provide optimal support Send you marketing communications. Communicate with you in relation to the products and services you have subscribed to, such as to inform you of any important revisions or updates. To provide optimal support Send you marketing communications. Content of your message (if personal information is provided). Identify your needs to ensure follow-up in line with your request. Advertising information, including special advertising and other unique identifiers that enable us or third parties working on our behalf to target advertisements to you. Much of this is obtained through cookies and other trackers, as explained elsewhere in this Policy. Targeted advertising and other marketing activities. Note: Users who receive marketing communications can opt out at any time. You can do so by (1) clicking on the "unsubscribe" link in the marketing e-mails; (2) by visiting www.sync.com , logging into your account and changing your privacy preferences. Authorized Sync personnel who require access to perform their duties may access your personal information, in whole or in part, as necessary. We may share your personal information with our service providers, including providers of software, hosting, maintenance, and data processing services; customer support providers; providers of transactional and marketing email communication services; our customer relationship management (CRM) service provider and advertising platforms. 2.5 To improve our products and services and develop new ones We collect personal information directly from you when you use our products and services. Log information, such as your IP address, the time you access our products and services, user ID, browser type and language and the Internet Service Provider. Platform information (computer and device versions, operating system version, browser version) Improve performance of our products and services such as identifying where users are encountering errors or to measure speed performance Aggregated and statistical reporting used to improve our existing products and services or develop new ones. Improve performance of our products and services such as identifying where users are encountering errors or to measure speed performance Aggregated and statistical reporting used to improve our existing products and services or develop new ones. Note: Aggregate data is general information about groups of customers and does not identify individual customers. For example, we may tell a third party how many users have subscribed to a particular service but not identify that you personally are a subscriber. We use service providers who provide software and maintenance services to host and process your personal information on our behalf. 3. Communication of your personal information Sync will not disclose your personal information to any third parties without your consent, except as permitted by law or under the following limited circumstances: To service providers, as is reasonably required to fulfill the purposes set out above, provided such service providers shall be contractually bound to appropriate privacy requirements; To comply with a legal process such as a law, regulation, search warrant, subpoena, court order or law enforcement request. When providing information in response to a legal inquiry or order, we will verify its validity and disclose only the information that is legally required. Sync will make reasonable efforts, within the bounds of the law, to notify you should your personal information be subject to disclosure.

To resolve a contractual dispute regarding your use of any Sync product or service;

REMOVEDTo resolve issues related to the use of your account for illegal activities; or To protect the personal safety of other users or members of the public in an emergency. Principle 3 - Consent Sync will collect, use and disclose your personal information only with your knowledge and consent, except where permitted or as required by law or defined in this Privacy Policy. We will not rent, sell, or otherwise distribute your personal information without your permission, unless otherwise defined in this Privacy Policy. Sync will seek consent when the information is likely to be considered sensitive. You control any future secondary use of your personal information, such as sharing it with marketers. You can prevent future secondary use of your information by "opting out" when Sync collects your information or at any time by simply contacting us. Opting out only applies to the secondary purposes because we may need to contact you regarding the usability of our services or notify you of important product revisions or updates. To change your privacy preferences, please go to www.sync.com and log into your account. Principle 4 - Limiting Collection Sync will collect personal information only for the purposes we've identified or for the primary uses described above. We shall collect information by fair and lawful means only. We will collect personal information in the following circumstances: When you subscribe to use our services, whether free or through a paid subscription; When you provide payment information for use with a paid subscription; When you contact Sync to request information; When we are provided such information from a third party who you authorized to share such information. We will mark as optional any question we ask that seeks information that is not necessary to provide you with the Sync product or service you request. Sync uses "cookies" to collect information and improve our products and services. A cookie is a small data file that is stored on your device. Cookies cannot be used to see any other data on your computer, nor can they determine your e-mail address or identity. We may use "persistent cookies" to save your registration ID and login password for future logins to our service. We may use "session cookies" to enable certain features of our service, to better understand how you interact with our service and to monitor aggregate usage and web traffic routing on our service. You can change your browser options to stop accepting cookies or to prompt for your permission before accepting cookies. Choosing to decline cookies may affect your access to our products and services.

ADDEDTo resolve issues related to the use of your account for illegal activities; In connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction; or As permitted under applicable law. 4. Minors under 14 years of age You must be 13 years of age or older to register and use the Services. You certify that You are 18 years old or, if You are between the ages of 13 and 18, that You are using the Service with the supervision of Your parent or legal guardian who agrees to be bound by these Terms. If you are a parent or guardian and you are aware that your children have provided us with personal information without your consent, please contact us. If we discover that we have collected personal information from someone under the age of 13 without the consent of the parent or guardian, we will take steps to delete that information from our systems. 5. What cookies do we use? Sync uses cookies that collect information to provide and improve our products and services as well as to target advertising to you. A cookie is a small data file that is stored on your device. We may use "persistent cookies" to save your registration ID and login password for future logins to our service. We may use "session cookies" to enable certain features of our service, to better understand how you interact with our service and to monitor aggregate usage and web traffic routing on our service. You can change your browser options to stop accepting cookies or to prompt for your permission before accepting cookies. Choosing to decline cookies may affect your access to our products and services.

The Sync Website may include links to third-party Web sites. These third-party Web sites may assign different cookies to you. Those cookies may be used to track your involvement with the advertising site. You may choose not to accept these cookies. Sync does not control these parties, and you should review their privacy policies to learn more about what, why and how they collect and use personal information.

REMOVEDPrinciple 5 - Limiting Use, Disclosure, and Retention Sync will not use or disclose your personal information other than for the purposes for which it was collected unless we receive your consent or unless we are required or permitted to by law. The content of the files that you store on our service is encrypted and only You can decrypt it. When providing information in response to a legal inquiry or order, we will verify its validity and disclose only the information that is legally required. Sync will make reasonable efforts, within the bounds of the law, to notify you should your personal information be subject to disclosure. Sync will keep your personal information only for as long as it needs to for the purposes identified above, as required by law, or as necessary to resolve any disputes you may have concerning our services. Sync will follow internally set guidelines and use care in the disposal, destruction, or de-identification of personal information to prevent unauthorized parties from gaining access to such information. Principle 6 - Accuracy Sync will maintain accurate, complete and up-to-date personal information as required for the identified purposes associated with its collection. Please let Sync know if your contact or other personal information changes. To update your personal information, please go to www.sync.com and log into your account. Principle 7 - Safeguards Sync protects the personal information in our possession and control by using security safeguards appropriate to the sensitivity of the information. We work to protect personal information from loss, misuse and unauthorized alteration using industry-recognized security safeguards. We restrict internal access to personal information to select members of our team. When you use our service, Sync will ask you to create a password. You will need your password to access any files that you store on our service. Sync will also give you the option to create a backup of your login information and encryption keys. YOU MUST SAFEGUARD YOUR PASSWORD AND KEYS. Your password and keys are not stored on the Sync system. Consequently, should you lose or forget these, we cannot provide these to you or reset your password. Should you lose your device or should your device become inoperative, you may log in to your account management portal on the internet and deselect the affected device(s). For further information, please go to www.sync.com/help. We will maintain a record of every breach of security safeguards involving personal information under our control. We will notify you of any breach of our security safeguards involving your personal information if it is reasonable in the circumstances to believe that the breach creates a real risk of significant harm to you. Principle 8 - Openness This Privacy Policy is an overview of information about our policies and practices relating to the management of personal information. Should we change any of our privacy practices, we will post such change in this Privacy Policy for 30 days before it goes into effect. We will not retroactively change the practices associated with your personal information without your consent. The intention of this Privacy Policy is to answer your questions about our privacy policies and practices. Should you be interested in more detailed information about our procedures and practices, please contact our Privacy Officer at privacyofficer@sync.com. When you email Sync a request or concern, the Privacy Officer or somebody designated on the Officer's behalf, will review your email and will respond within a reasonable period of time. Principle 9 - Individual Access Upon your written request, and subject to exceptions as permitted or mandated by law, Sync will inform you of the existence, use and disclosure of your personal information and will give you access to that information. You may challenge the accuracy and completeness of your information and have it amended as appropriate. Principle 10 - Challenging Compliance Sync maintains procedures for addressing and responding to all inquiries or complaints from its customers about Sync's handling of personal information. We will inform individuals who make inquiries or lodge complaints of the existence of relevant complaint procedures. Our Privacy Officer and staff working at the Officer's direction may seek external advice where appropriate before providing a final response to individual complaints. Sync shall investigate all complaints. If a complaint is found to be justified, we will take appropriate measures, including, if necessary, amending its policies and procedures. For More Information We appreciate hearing any comments, questions or concerns that you may have about our policies, practices and customer service. Please contact our Privacy Office at privacyofficer@sync.com. This file was last modified on October 30, 2018.

ADDEDFor more information, please consult our cookie banner on our website. 6. Where do we store personal information? Account information we collect are stored in our own systems in Canada and with third-party service providers in the United States to deliver the service. Information that may be contained within the file data you store with Sync while using the service will be stored in either Canada or the United States, depending on your data region. 7. Security measures and protection of your personal information We deploy appropriate security measures to protect your personal information. In particular, we have put in place appropriate physical, technical and administrative safeguards to ensure the protection of your information. In addition, we have implemented access control measures to limit access to your personal information to only those of our employees who require access in the course of their duties. The content of the files you store through our service is encrypted in accordance with the applicable provisions of our Terms of Service, as well as the privacy settings and preferences you select in the Privacy Center. Sync uses commercially reasonable efforts to maintain encryption; however, we cannot guarantee that encryption will remain effective at all times. While Sync implements appropriate security measures, IT IS YOUR RESPONSIBILITY TO SAFEGUARD YOUR ACCOUNT AND YOUR PASSWORD. If you have reason to believe that personal information has been compromised, please contact our Privacy Officer at the coordinates listed in section 1 of this Policy. 8. Privacy Center and Encryption Our Privacy Center gives you control over the features that may involve the processing of your files, file metadata, previews, thumbnails, or shared links. These controls are designed to help you understand and manage how your content is processed when you choose to use specific features. Some features may be enabled by default to support usability, compatibility, performance, and access to files across different devices, browsers, and file types. You may change these settings at any time in the Privacy Center. If you turn off a feature, Sync will stop performing the processing associated with that feature, and the feature will no longer be available, except where processing is necessary to provide the core service, comply with applicable law, protect the security and integrity of our Services, prevent abuse, or enforce our terms. You can manage your privacy settings and preferences in our Privacy Center. Sync may access certain metadata relating to your account and use of the Services, such as storage information, in order to calculate your storage usage, available storage space, and applicable storage limits. Sync's core storage service is end-to-end encrypted by default. However, some optional features may require specific files or selected content to be temporarily processed using a different encryption level in order for those features to function. This does not mean that Sync has access to your File Data generally. Rather, only the specific file, content, metadata, preview, thumbnail, shared link, or other information required for the feature you choose to use may be temporarily accessible to, or processed by, Sync or our service providers on your behalf. For more information, please see the Encryption section of our Terms of Service . 9. What are your rights regarding your personal information? By law, you may have various rights with respect to your personal information, subject to certain exceptions. In particular, you may have the following rights: 9.1 Access to your personal information You may ask us whether we hold any personal information about you and, if so, you may request access to that personal information. 9.2 Rectification You may ask us to correct any incomplete or inaccurate personal information we hold about you. 9.3 Withdrawal of consent In some cases, you may withdraw your consent to the disclosure or use of the personal information we hold about you. You understand, however, that in such a case, we may no longer be able to process your personal information in the ways set out in sections 2.1 to 2.5. 10. How can you exercise your rights? To exercise any of your rights above, please contact our Privacy Officer at the contact information provided in Section 1 of this Policy. 11. File a complaint about our handling of your personal information Sync takes complaints and comments about our handling of your personal information very seriously. We invite you to contact our Privacy Officer if you have any complaints or comments about our confidentiality practices. Your complaint will be reviewed by the Privacy Officer, who will determine whether the processing of your personal information complies with our confidentiality program and any applicable laws. If you reside in Canada, you may also file a complaint with the Office of the Privacy Commissioner of Canada (" OPC ") using the form available on the OPC's website or with the regulatory authority of your province of residence . However, we invite you to first contact our Privacy Officer to give us a chance to address your concern. 12. External sites or services This Policy does not apply to third-party websites, pages or applications that may be accessed through our website. If you follow such links, these third-party sites or services may have their own privacy policies that you should review before submitting your personal information. 13. How do we update this Policy? To ensure the clarity and transparency of our Privacy Policy, it may be amended from time to time. Changes will be posted on the Sync website, along with the date of the last update. Changes will be effective as of the date of the last update.