When you wish to use services we provide based on location information-for example, when you ask Kimi about nearby weather, the surrounding environment, route planning, and the like-you can enable location permission so that we can provide more precise answers. We will, based on your authorization, access and collect your precise location information. If you do not enable the corresponding permission, we will only provide answers that better meet your needs based on lawfully collected historical information and the like. Precise location information is your sensitive personal information. If you do not agree to our collection of it, please disable the corresponding location permission.
When you subscribe to or renew Kimi paid membership services, we may collect order information (such as order number, purchased membership type, amount, payment time, and validity period), payment information (such as payment channel, payment status, and transaction number), and invoice information (such as the company name, tax identification number, invoice email address, and similar information you provide when applying for an invoice), to process your membership purchase, automatic renewal, or refund; verify payment status; issue invoices; provide customer service; handle disputes; conduct compliance audits; and perform tax, regulatory, and anti-money laundering obligations required by laws and regulations. Please note that we do not collect or store any sensitive financial account information that you provide directly to payment channels during the payment process.
When you use our products and services, you can perform operations such as liking, disliking, giving feedback, and sharing. We will collect your operations and evaluation content in order to improve our service experience.
On the premise that the information has been processed with secure encryption technology, strictly de-identified, and cannot be used to re-identify any specific individual, we will use the content you input and output to optimize our models, or use your access to and use of our products for data analysis, so as to enhance your service experience.
If you do not want your content to be used for model training, you may contact our customer service through the contact details set out in Section 11 of this Policy and make a request. After verifying your identity, we will stop using your content for model training.
In order to provide you with smarter replies that better fit your needs, we may remember, organize, or summarize information you mention in conversations, using it as background reference for generating subsequent replies. You can disable or re-enable the relevant feature through the product settings page, and can also view and manage the saved content.
When you file a complaint with us, you need to proactively provide your identity information and contact information as required by law so that we can effectively handle the complaint.