Archived snapshot: Starling Bank · Is It Training on Me?

← Starling Bank · AI Addendum

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We'll keep your data for the length of time you have an account with us, plus 6 years after you close your last account. After this time, we'll delete it.

Other AI companies we work with

We use different large language and machine learning models to run our AI tools and features. Large language and machine learning models are types of AI. Some of the large language and machine learning models we use are provided by Google Cloud Platform and Amazon Web Services.

If we do use one of these companies to run one of our AI tools or features, all the data processing is managed and stored by Starling. It's also operated inside the European Economic Area (EEA). No external company will keep access to any Starling data, and no external AI models are trained using Starling data.

Limits of our AI features

Before we introduce or update any of our AI features, we evaluate their performance by testing them against large test data sets to make sure they're reliable, accurate and unbiased.

You should only use our optional AI features, such as Starling Assistant, for help with your Startling accounts. Our AI features are designed to do specific things. They might not be clever enough to complete all the tasks you need. If you need any help with your account, message us in the Help section of the app. We're available 24/7.

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