Archived snapshot: Wise · Is It Training on Me?

← Wise · AI Addendum

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(a) Automated chat support. A tool designed to help you navigate Wise Services via a chatbot.

(b) Automated transfer support. A tool designed to guide you through the transfer setup process and other questions on how you can send funds with Wise.

2.2 Wise Assistant is currently available only in select regions and specific languages. If you are outside of a region that supports Wise Assistant or require support in another language, please use the Wise help centre or contact our human customer service agent.

2.3. How Wise Assistant Works. Wise Assistant uses technology that can understand, summarise, and generate responses based on pre-trained datasets and the information you provide. We use information from your interactions and other data sources to refine the accuracy and improve the output of the Wise Assistant.

2.4. You are interacting with a fully automated AI system. Interactions with the Wise Assistant are managed by a fully automated AI system, not a human customer service agent.

2.5. Remember, using Wise Assistant is completely optional, and you can always request to speak with a human customer service agent. If you do not want to use the Wise Assistant, we kindly ask you to stop using Wise Assistant. You can switch to a human customer support agent at any time by indicating during your interaction with Wise Assistant that you would like to communicate with our human customer service agent.

2.6. The information you upload must be true and accurate. You are solely responsible for ensuring that the information you provide to Wise Assistant is up-to-date, true, accurate and complete.

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