Archived snapshot: Zendesk · Is It Training on Me?

← Zendesk · AI Addendum

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Paragraph 22 of 39

2.2 Assessments and Testing. As the provider of the AI Services, Zendesk will perform commercially reasonable risk assessments and testing of the AI Services to identify potential harms, including, where applicable, evaluating for inaccuracies, hallucinations, and bias, and will take commercially reasonable steps to mitigate such risks. Zendesk's obligations in this Section 2.2 do not replace Customer's obligations under applicable laws, rules or regulations, including any obligations to perform risk assessments.

2.3 Third-Party Claims and Litigation Status. As of the Addendum Effective Date, there are no formal third-party claims, investigations or litigation proceedings pending against Zendesk in relation to the AI Services which would limit, restrict, or prevent Customer's use of the AI Services.

SECTION 3. SERVICE DATA AND MODEL TRAINING

3.1 Service Data. Between the Parties, Customer is the sole owner of all Service Data which includes Customer AI Input and AI Output. If Customer uses Generative AI Services, Service Data will not be used by any LLM Provider for any purpose other than to provide and secure the AI Services.

3.2 Zendesk Obligations. Zendesk's obligations under the Agreement and the Data Processing Agreement apply to the AI Services, including obligations with respect to the use of Sub-processors and technical and organizational measures deployed to protect Service Data.

3.3 Notification. Customer agrees to (i) notify End-Users of the use of the AI Services; or (ii) obtain End-User's prior consent for the use of the AI Services, including situations where AI Services may process or use End-User personal data, if such notification or consent is required by applicable law.

SECTION 4. RESPONSIBILITY FOR AI SERVICES

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