How to stop Cresta training AI on your data
What the policy itself says, plan by plan. Where Cresta publishes the steps, they're here in its own words, read from an archived copy of the page that gives them. Where it doesn't, this page says so instead of inventing a menu path.
All accounts
Cresta's privacy policy has no training language, and its products are sold to contact centres under agreements this site can't read. Two of its own pages go further. The Responsible AI page says it works on fairness "by leveraging diverse datasets, customizing models with proprietary customer data, and mitigating biases through robust monitoring", and that no protected signals such as medical or financial metadata are used "in the process of training our models". The trust page says its models are "trained on diverse data, tailored to each customer", and that "all PII is automatically redacted". So customer data is used to adapt the models. Whether one customer's data trains a model that serves another, the pages don't say.
Did a step here not work, or does Cresta offer a control this page doesn't mention? Tell us and we'll correct it.