How to stop Gong training AI on your data
What the policy itself says, plan by plan. Where Gong publishes the steps, they're here in its own words, read from an archived copy of the page that gives them. Where it doesn't, this page says so instead of inventing a menu path.
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Gong's product is the recording and analysis of sales conversations, so the material is other people's speech, captured at work. The policy lists improving the Services "through the utilization and optimization of Artificial Intelligence and Machine Learning capabilities" as a purpose, on a legitimate-interest basis. Optimising a capability is what training accomplishes, but the document does not say the two are the same thing here, and it never uses the word: its single "train" is Gong training its own customers and staff. The gap between optimising a model and training one on the calls is exactly what a person recorded on a Gong call cannot resolve from this document.
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