Does Gong train on your data?
Gong records sales calls and optimises AI on them under legitimate interest. What the optimising is done with, the policy does not say.
This clause is real, but it doesn't resolve the training question - see the finding below.
"improving our products, offerings and the overall performance of our Services, including through the utilization and optimization of Artificial Intelligence and Machine Learning capabilities"
- 1 Oct 2026
- 5 Oct 2026
- All accounts
- global
- Fetched from the company
- DFA702DD…0AB5
Why this is still UNCLEAR: Gong's product is the recording and analysis of sales conversations, so the material is other people's speech, captured at work. The policy lists improving the Services "through the utilization and optimization of Artificial Intelligence and Machine Learning capabilities" as a purpose, on a legitimate-interest basis. Optimising a capability is what training accomplishes, but the document does not say the two are the same thing here, and it never uses the word: its single "train" is Gong training its own customers and staff. The gap between optimising a model and training one on the calls is exactly what a person recorded on a Gong call cannot resolve from this document.
What each plan can refuse
The same questions, asked of every plan we could identify. Every cell comes from a quoted clause or a documented search - see the evidence above.
- Not established
- Not stated
- —
- —
- Not established
How to opt out of Gong AI training
Plan by plan, from what Gong's own policy says about refusing. Where it publishes the steps, they're listed here with the limits they carry. Where there's nothing to switch off, or nothing graded, this says so instead of inventing a menu path.
All accounts
Not graded, so no route is pointed at. Gong's product is the recording and analysis of sales conversations, so the material is other people's speech, captured at work. The policy lists improving the Services "through the utilization and optimization of Artificial Intelligence and Machine Learning capabilities" as a purpose, on a legitimate-interest basis. Optimising a capability is what training accomplishes, but the document does not say the two are the same thing here, and it never uses the word: its single "train" is Gong training its own customers and staff. The gap between optimising a model and training one on the calls is exactly what a person recorded on a Gong call cannot resolve from this document.
What this policy has done since we started watching
1 change detected since 30 Aug 2026. Each one is a diff between two archived copies, and each links to the passage that moved.
Vendor response
We haven't yet written to Gong about this verdict, and they haven't disputed, clarified or announced a change to any clause quoted above. When either happens it's published here, word for word.
Report a wrong clause