How to stop Intercom training AI on your data
What the policy itself says, plan by plan. Where Intercom publishes the steps, they're here in its own words, read from an archived copy of the page that gives them. Where it doesn't, this page says so instead of inventing a menu path.
All accounts (Fin)
The opt-out isn't self-service. Contact support directly, reference the clause quoted above and keep a copy of the response.
"Fin can use anonymized customer data for model fine-tuning, and you can opt out at any time, with data deleted within 30 days."
Did a step here not work, or does Intercom offer a control this page doesn't mention? Tell us and we'll correct it.