How to stop Monzo training AI on your data
What the policy itself says, plan by plan. Where Monzo publishes the steps, they're here in its own words, read from an archived copy of the page that gives them. Where it doesn't, this page says so instead of inventing a menu path.
All accounts
The route Monzo gives, in its own words. There's no switch, so this is a request it has said it will act on. Each list is read from a dated, archived copy of the page it links to. If the address or form has moved, tell us at the foot of this page.
- In the Monzo app, open Help and start a chat, or email help@monzo.com.
- Say you object to your data being used where Monzo relies on legitimate interests, or for research and statistical reasons, including training models.
"For any questions, please contact us however you prefer: chat with us through the app email help@monzo.com"
Monzo names no route specific to this; its general contact routes are it.
"object to us using your data for direct marketing and where your data is processed on the basis of 'legitimate interests', or for research and statistical reasons"
Did a step here not work, or does Monzo offer a control this page doesn't mention? Tell us and we'll correct it.