How to stop Salesforce training AI on your data
What the policy itself says, plan by plan. Where Salesforce publishes the steps, they're here in its own words, read from an archived copy of the page that gives them. Where it doesn't, this page says so instead of inventing a menu path.
Agentforce customers (Customer Data)
Nothing to switch off: training here is off until an opt-in is given.
"Salesforce does not currently use Customer Data to train generative AI models. To the extent that Salesforce decides to train generative AI models on Customer Data in the future, the Product Terms (available in the Product Terms Directory ) applicable to products that a Customer may have purchased on an Order Form expressly require Customers to opt-in"
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