Decagon's trust-center changed

Decagon Decagon is the conversational AI platform that transforms customer interactions with AI agents. Seamlessly build, manage, and scale AI agents with Agent Operating Procedures (AOPs). Compliance SOC 2 Type II GDPR CCPA HIPAA EU AI ACT ISO 27001:2022 PCI DSS 4.0.1 Resources Policies Decagon - Information Security Overview_June 2026.pdf View 3 more Pentesting Decagon Penetration Test Executive Summary Report Other resources Controls Updated 2 minutes ago Infrastructure security Unique production database authentication enforced Encryption key access restricted Unique account authentication enforced View 17 more Infrastructure security controls Unique production database authentication enforced Encryption key access restricted Unique account authentication enforced View 17 more Infrastructure security controls Organizational security

REMOVEDAsset disposal procedures utilized Production inventory maintained Portable media encrypted View 11 more Organizational security controls

ADDEDAsset disposal procedures utilized Production inventory maintained Portable media encrypted View 7 more Organizational security controls

Asset disposal procedures utilized Production inventory maintained Portable media encrypted

REMOVEDView 11 more Organizational security controls

ADDEDView 7 more Organizational security controls

Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 2 more Product security controls Data encryption utilized Control self-assessments conducted Penetration testing performed View 2 more Product security controls Internal security procedures

REMOVEDContinuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 32 more Internal security procedures controls

ADDEDContinuity and Disaster Recovery plans established Cybersecurity insurance maintained Configuration management system established View 23 more Internal security procedures controls

Continuity and Disaster Recovery plans established

REMOVEDContinuity and Disaster Recovery plans tested

Cybersecurity insurance maintained

REMOVEDView 32 more Internal security procedures controls

ADDEDConfiguration management system established View 23 more Internal security procedures controls

Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established Data retention procedures established Customer data deleted upon leaving Data classification policy established Subprocessors Google Cloud Platform Cloud hosting provider USA, EU Infrastructure Provider providing hosting services, storage and AI services OpenAI Large Language Model and AI services Large language models and AI provider Amazon Web Services Cloud provider Azure Infrastructure Provider providing hosting services and storage