Does Decagon train on your data?
Decagon's privacy policy never states whether your content is used to train AI models — a documented absence, not an unread document.
Decagon's privacy policy contains no form of "train" and no machine-learning language. Its only AI wording is the opening line, which calls Decagon "a developer of AI-powered platform and related tools", tools that provide customer service support. It doesn't say whether the support conversations those tools handle, yours included, train any model.
- Decagon privacy policy, captured 2026-08-14, re-read in the capture of 2026-09-07 (https://decagon.ai/privacy)
- train, training, trains, fine-tune, machine learning, artificial intelligence, AI model, large language model
- 0
- 2 Oct 2026
What each plan can refuse
The same questions, asked of every plan we could identify. Every cell comes from a quoted clause or a documented search - see the evidence above.
- Not established
- Not stated
- —
- —
- Not established
How to opt out of Decagon AI training
Plan by plan, from what Decagon's own policy says about refusing. Where it publishes the steps, they're listed here with the limits they carry. Where there's nothing to switch off, or nothing graded, this says so instead of inventing a menu path.
All accounts
Not graded, so no route is pointed at. Decagon's privacy policy contains no form of "train" and no machine-learning language. Its only AI wording is the opening line, which calls Decagon "a developer of AI-powered platform and related tools", tools that provide customer service support. It doesn't say whether the support conversations those tools handle, yours included, train any model.
What this policy has done since we started watching
2 changes detected since 14 Aug 2026. Each one is a diff between two archived copies, and each links to the passage that moved.
Vendor response
We wrote to Decagon on 19 Aug 2026, quoting the clauses above and inviting a correction. Nothing has come back. That's published because a company declining to comment on its own policy is something a reader should know, and because the invitation should be on the record whether or not it's taken up. Any reply goes here, word for word.
Report a wrong clause