How Long We Keep Information

We keep information as long as your account is active. We also retain information for the period necessary or relevant for the practices described in this Notice, and as otherwise required or permitted by law.

Why We Use Information

Depending on the nature of our relationship with you and how you choose to use the Services, we may use information for the following: We use information to communicate with you. We use information to respond to your questions. This may include questions about our Services or your relationship with us. We also use your information to communicate about the features you use and features available to you. We will also communicate with you about this Notice or our Terms. We may also contact you about your feedback. We use the information you provide to send you alerts and other notifications. If you apply for a job with us, we will use that information to process your application. We use information for device set up and to provide Services. We use information to provide you with Services related to your device. This may include emergency response Services. We may also use location information to support geofencing and some Arlo Safe features if you enable location settings. In some cases, we may use artificial intelligence to process certain video information from your cameras so that we can monitor your environment, send you alerts, and allow you to further configure your Services. For example, you may configure your Services to send an alert to you based on the type of activity that has been detected. Depending on your subscription plan, configuration and settings, we store the videos you capture for various time periods. We use information to improve our Services. We use information to analyze trends and customize your experience. We may do this by saving certain preferences you choose. We also use information to understand how you use the Services. If you elect to "donate" your videos to Arlo, we may use and view the donated video recording for research and Services development purposes. This includes training our artificial intelligence algorithms or as we otherwise notify you. To "donate" a video to Arlo you must select individual video recordings from your video library and provide your permission. We use some information for marketing purposes. We use your information to provide updates about new products and features, or special offers. We also provide you with information about promotions, surveys, or contests. We may also provide information about select third-party offers or products we think you might find interesting. We may provide these by email or on our apps. We may also provide them on social media platforms. We may provide them by using cross-contextual behavioral advertising which you can control by following the instructions in the Your Rights and Choices section below.) We use information to protect our company and users. We use information to protect our company and users, for example to identify fraud, protect accounts, or protect Arlo's infrastructure. This includes using information to identify and stop prohibited or illegal activity. Our basis for processing information. Our basis for processing your information for the reasons described above is typically to perform a contract, including responding to your requests and providing customer service. If you choose not to provide information, we may be unable to perform the contract or respond to your request. We also process information based on your consent. Where you have provided consent, you have the right to withdraw it. We also use information about you when we have a legitimate purpose in doing so like helping secure and improve the Services. We also use information as we may describe to you in the future.

Your Use of Information You Collect Through Our Devices and Services

Depending on your location, our Services may allow you to use facial recognition. This may be part of our "Person Recognition" or similar features. These features may use artificial intelligence to analyze and process facial images and face prints captured by your camera for the purpose of identifying individuals you may know. You control if this biometric processing occurs through the Services and whether or not to have these facial recognition features turned on or off on your camera. Depending on where you live you may need to provide notice and get explicit consent to scan faces of those who are viewed by your camera. This includes consent from the parents/guardians of individuals under the age of 18. At all times that you use our devices and services, including when enabling these features, you are responsible for complying with any applicable laws or regulations.

Sensitive Information