We may send you a warning or other notice if a trip provider reports misconduct by you.

To do this, we use personal data such as your first and last name, email address, and reservation details, including reservation IDs and chosen locations.

We sometimes invite our customers to participate in market research. Review the information that accompanies this kind of invitation to understand what personal data will be collected and how it's used.

We use personal data about travelers using our platform for analytical purposes, including for analyzing how you or travelers like you with similar interests use our platform, understanding customer sentiment and satisfaction, measuring our operating performance and improving trip services. We may process your user ID for the purpose of measuring the audience visiting our websites. We may use your personal data to develop and enhance our machine learning models and artificial intelligence systems. This is a necessary part of our ongoing commitment to make our services better and enhance our travelers' experience. For further details, see the section How we use artificial intelligence and make automated decisions .

In addition to the statistics we generate regularly about our business, we use data to perform experiments (such as A/B tests) to try out and troubleshoot platform features. The main goal here is to get insights into how our services perform, how they are used, and ultimately how to optimize and customize our website and mobile apps, in an effort to make them easier and more meaningful to use. In order to achieve this purpose, we may combine personal data we collect from you during different visits to our platform or visits on different devices or different websites of ours, even when you are not logged in.

To do this, we use personal data such as:

Reservations made by travelers over specific periods of time or for specific products