This is an extract from an archived copy, fetched 1 September 2026. Commonwealth Bank didn't author this page for us. It's a snapshot we captured from https://www.commbank.com.au/support/privacy.html. We hold the whole page and publish this part of it: the sentence a verdict rests on, with the text either side, so you can see it hasn't been lifted out of an exception.
The passage, in context
Sometimes we use your information, for example your transaction information, to train, develop, and in deployed artificial intelligence models for purposes such as: protect our customers from fraud and scams respond to your enquiries about our products and services and record these interactions summarise your information and interactions with us, including your interactions on our online chat develop and improve products and services that better meet our customers' needs and behaviours help us understand trends in customer behaviour including how products and services are used collect personal information when we generate information about how you use and interact with our products and services communicate with you or your representatives about other products and services, including our partners' products and services that may be of interest to you.
Other captures of this document the entry has cited
Checking the rest of it
The complete page is kept here and isn't republished. It's Commonwealth Bank's copyrighted document, and an extract is what a reader needs to check a quotation. The SHA-256 above is of that whole snapshot: fetch the page yourself, hash it, and you can tell whether ours has been altered without having to trust us.
If you work for Commonwealth Bank, or you are researching this and need the full capture, ask us for it and we will send it. If you believe a quote here is wrong or out of date, send us the paragraph. The correction gets published beside the clause.