How do we use your data?

We have specific rules for how and when we use the personal data we collect. We are committed to protecting the privacy of your personal data. We use the personal data we collect to:

Perform and personalize the Services. We use your personal data to provide you the Evernote Service, including to process transactions with you. We use a number of technologies to help you get the most out of the Evernote Service. Our systems automatically analyze your data to power Evernote features and to continually improve the Evernote Service for you in a way that does not require anyone to look at your Content. This may include, for example: - Making sure you find what you're looking for when you search your account. - Showing you information most relevant to how you are or could be using the Evernote Service at a specific time or location. - Suggesting actions for you to take based on information you've stored. - Suggesting Evernote Service features or products to you that we think will help you get the most out of the Evernote Service. - For Evernote Enterprise users, recommending people for you to collaborate with. These activities are based on the contract we have with you (Article 6.1.b GDPR).

Maintain and improve the Services. To provide troubleshooting and customer support, the Customer Support team may need to access your personal data, such as your account email address and information about the Evernote application you are using, subject to the protections described below. We may also use your personal data to improve the Evernote Service such as debugging to identify and repair errors that impair existing intended functionality, conducting research for technological development and demonstration, and analyzing information to maintain or enhance the quality or safety of the Services. We will not use your Input or Output from an AI Feature (as defined in the Supplemental Terms ) to train our artificial intelligence models or tools unless you direct us to do so.

The activities performed for customer support are based on the contract we have with you (Article 6.1.b GDPR). When you give customer support permission to access your Content, these activities are based on your consent (Article 6.1.a GDPR). The activities performed for troubleshooting, debugging, and service improvement are based on our legitimate interest to ensure the quality and the proper functioning of the services and improve the products (Article 6.1.f GDPR).

Protect against security threats, abuse, and illegal activity. As part of our efforts to protect your account and the functionality of the Evernote Service, our systems may analyze the emails you send to and from your Evernote account and the notes you share to detect spam, malware, or other potential security concerns. If we determine that such material constitutes a Terms of Service or User Guidelines violation, we may block delivery of or unshare the problematic material, much like a spam filter works for your email inbox.

These activities are based on our legitimate interest to ensure the quality and the safety of the services (Article 6.1.f GDPR).