b) Mobile Applications. When you download, install and use our Mobile Applications, we automatically collect information on the type of device you use, operating system version, and the device identifier (or "UDID"). We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This Software may record certain information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personal data you submit within Mobile Applications. When you open the Mobile Applications for the first time, you may be asked for permission to send you push notifications. If you allow this feature, our Mobile Applications will send you push notifications, for example, reminders, alerts, updates and other information. You can configure and turn off push notifications via your device settings at any time.

Mobile Applications: Functionality: It is in our legitimate interest to use the data collected here in order to send error messages (if applicable) and in order to secure our Mobile Applications and to detect and resolve errors and cyberattacks. Mobile Analytics: Where we use mobile analytics software to understand the functionality of our Mobile Software on your phone, we rely on our legitimate interests in order to secure our Mobile Applications and ensure the proper functioning of our Mobile Applications and ensure the effective provision of our Services. Where this involves the use of cookies, please see the " Cookies and Similar Technologies " section) to learn about the legal basis that we rely on. https://www.freshworks.com/list-of-cookies/ Push notifications: In the UK, EU and Brazil, where we send push notifications about any events or promotions that we may be running and/or update you about new features to our Services we will do so on the basis of your consent. Otherwise, we will rely on our legitimate interests in doing so.

c) Usage Data. In addition to the information mentioned in the Cookies and Similar Technologies https://www.freshworks.com/list-of-cookies/ section above that we automatically collect, we also collect clicks, scrolls, conversion and drop-off on our Websites and Service(s) to monitor user journey in real-time (" Usage Data "). Subject to this Notice, we will use such Usage Data and Customer data, including without limitation, to (i) assess the needs of your business to determine or suggest suitable Services; (ii) send you requested information about the Services; (iii) respond to customer service requests, questions and concerns; (iv) for any analytical purposes; and (v) to provide and improve the Services.

For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech.

For Freshchat, Freshworks and Freshmarketer customers: you will have the option to opt out of analytics or tracking certain events from within these products.

For FreshworksCRM users only: Your calls made using FreshworksCRM will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. You will have the option to opt out of analytics or tracking certain events from within FreshworksCRM.

Analytics opt-out for products other than Freshchat, Freshworks and Freshmarketer: Customers may opt-out of analytics by writing to dpo@freshworks.com.