Does Freshworks train on your data?
Freshworks records support calls and uses them to train speech recognition. The opt-out it offers next to that sentence is for analytics.
No opt-out found in this policy
"your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech."
- 14 Sept 2026
- 5 Oct 2026
- All accounts
- global
- Fetched from the company
- 7EDA51D0…B9D9
How we read it: Consent is taken for the recording — "subject to the consent of both parties to the call" — and then the recording is used to train. Consent to being recorded is not consent to being training data, and the policy does not ask for the second. The sentence that follows offers a control and it is for something else: "You will have the option to opt out of analytics or tracking certain events". Separately, the same document processes personal data on legitimate interest to "perform analytics, train our algorithms".
What each plan can refuse
The same questions, asked of every plan we could identify. Every cell comes from a quoted clause or a documented search - see the evidence above.
- None offered
- Not stated
- 88 / 100
- Not stated
- Unknown
How to opt out of Freshworks AI training
Plan by plan, from what Freshworks's own policy says about refusing. Where it publishes the steps, they're listed here with the limits they carry. Where there's nothing to switch off, or nothing graded, this says so instead of inventing a menu path.
All accounts
No opt-out is stated in the policy on file for Freshworks.
What this policy has done since we started watching
No change detected. We've held a copy of Freshworks's policy since 30 Aug 2026 and re-read it since, across 3 captures. The text hasn't moved in a way that touches this verdict. That's a fact about the document, and it's only knowable by having kept the earlier copies.
Everything we read
Vendor response
We wrote to Freshworks on 31 Aug 2026, quoting the clauses above and inviting a correction. Nothing has come back. That's published because a company declining to comment on its own policy is something a reader should know, and because the invitation should be on the record whether or not it's taken up. Any reply goes here, word for word.
Report a wrong clause