Archived snapshot: N26 · Is It Training on Me?

← N26 · Privacy Policy

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Paragraph 147 of 167

● Risk management and compliance: supporting processes related to risk management, fraud prevention, anti-money laundering, counter-terrorism financing, sanctions compliance, and similar regulatory obligations. This may include identifying unusual patterns, assessing risk indicators, prioritising alerts, classifying cases, and supporting the preparation and documentation of reviews.

● Creditworthiness and financial risk analysis: supporting the assessment of credit risk, affordability, and other financial risk indicators in the context of lending-related services. This may include analysing relevant financial information, identifying risk patterns, and generating risk-related outputs that support the relevant assessment process.

● Customer support and communication: supporting the handling of customer inquiries and communications, including the classification of incoming requests, routing them to the appropriate support channel, assisting customer service agents, generating suggested responses, summarising customer interactions, and supporting translations.

● Personalization, insights, and product optimization: supporting the analysis of customer interactions, transaction data, and product usage data to provide insights, recommendations, or personalized information within the N26 App and to improve our products and services. This may include supporting customer segmentation, identifying relevant trends or preferences, tailoring information and recommendations to customer needs, generating personalized content, and prioritizing information that may be relevant to customers.

● Operational processing and automation: supporting internal operational processes, including document processing, information extraction and classification, task routing, workflow automation, translations, and the preparation of internal documentation.

● Information security: supporting the detection, prevention, and investigation of security threats, vulnerabilities, and incidents affecting our systems, networks, or information assets. This may include detecting unusual technical behavior, classifying security-relevant information, and supporting data mapping and monitoring activities.

XII. Rights 1. Your rights You have the following rights concerning your personal data:

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