Archived snapshot: Salesforce · Is It Training on Me?

← Salesforce · AI Addendum

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Paragraph 141 of 236

Is Customer Data used to train generative AI models?

Salesforce operates a zero data retention policy which ensures no Customer Data is retained or

used for model training by third-party LLMs.

In addition, Salesforce does not currently use Customer Data to train generative AI models. To the extent that Salesforce decides to train generative AI models on Customer Data in the future, the Product Terms (available in the Product Terms Directory ) applicable to products that a Customer may have purchased on an Order Form expressly require Customers to opt-in to such

training. For more information on our Product Terms, please see the Product Terms Directory

where Customers can search the applicable terms based on the Services on their Order

Form(s). For additional information , Customers may contact their account executive.

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