232 APPS TRACKED · 227 CLAUSES ON FILE · 38 WITH NO CLAUSE TO QUOTE
Is It Training on Me?
← Slack · AI Addendum

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Paragraph 6 of 21

Machine learning (ML) and artificial intelligence (AI) are useful tools that we use to enhance our product mission. We do not develop generative AI models using Customer Data. To develop predictive models for features such as emoji and channel recommendations, our systems analyse Customer Data (e.g. messages, content and files) submitted to Slack as well as Other Information (including usage information) as defined in our Privacy Policy and in your customer agreement. To ensure the privacy and security of Customer Data in this particular context, we have a few guiding principles:

Data will not leak across workspaces. For any model that will be used broadly across all our customers, we do not build or train these models in such a way that they could reproduce some part of Customer Data.

We have technical controls in place to prevent access. When developing AI/ML models or otherwise analysing Customer Data, Slack employees can't access the underlying content. We have various technical measures preventing this from occurring. Please visit Security at Slack for more information on these controls that protect the confidentiality and security of Customer Data.

We offer customers a choice around these practices. If you want to exclude your Customer Data from helping to train Slack global models, you can opt out. If you opt out, Customer Data on your workspace will only be used to improve the experience on your own workspace and you will still enjoy all the benefits of our globally trained ML models without contributing to the underlying models.

Contact us to opt out. If you want to exclude your Customer Data from Slack global models, you can opt out. To opt out, please have your org, workspace owners or primary owner contact our Customer Experience team at feedback@slack.com with your workspace/org URL and the subject line 'Slack global model opt-out request'. We will process your request and respond once the opt-out has been completed.

Customer Data and Other Information

How Slack may use Customer Data (e.g. messages, content, files) and Other Information to update our services

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