Communications with Zoom: Information about, and contents of, your communications with Zoom, including relating to support questions, website virtual chats, your account, feedback provided by users to Zoom about Zoom's products and services (which is owned by Zoom), and other inquiries.

Information from Partners : Zoom obtains information about account owners and their users from third-party companies, such as market data enrichment services, including information about an account owner's company size or industry, contact information, or activity of certain enterprise domains. Zoom may also obtain information from third-party advertising partners that deliver ads displayed on Zoom products and services, such as whether you clicked on an ad they showed you.

In certain jurisdictions, some of the personal data Zoom receives may be considered sensitive. Please see "California & Other U.S. State Privacy Rights" for more information.

Zoom employees do not access or use Customer Content including meeting, webinar, messaging, or email content (specifically, audio, video, files, in-meeting whiteboards, messaging, or email contents), or any content generated or shared as part of other collaborative features (such as out-of-meeting whiteboards), unless authorized by the account owner hosting the Zoom product or service where the Customer Content was generated, or as required for legal, safety, or security reasons. Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom's or third-party artificial intelligence models.

As discussed below, and where technically feasible, Zoom uses personal data to conduct the following activities:

Local Device Video Features: If you elect to enable certain video features, if available in your area, such as filters, studio effects, avatars, and gestures, information about your movements or the positioning of your face or hands may be processed on your device to apply the selected features. Such data does not leave your device, is not retained, cannot be used to identify you, and is only used to generate the selected effects.

Enhanced Audio Features: If you elect to enable enhanced audio features and provide the requisite consent, if available in your area, Zoom may analyze your voice and create a voiceprint to enhance your audio quality (such as suppressing background noise). Zoom may generate your voiceprint from a recording of your voice (if you upload it for this purpose) and/or from meetings that you participate in, but only if you enable enhanced audio features. Zoom will store and use your voiceprint and reference audio recording for these purposes while you have features that use your voiceprint enabled. You can disable these features and delete this data any time in your Settings. We will retain this data until and unless you choose to disable these features and delete this data or for up to three years after you last interact with Zoom.