Does Zoom train on your data?
Zoom states it does not use your audio, video, chat or shared content to train its own or its third-party AI models. Confirmed against the current policy.
No opt-out found in this policy
"Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom's or its third-party artificial intelligence models."
- 21 Sept 2026
- 5 Oct 2026
- All plans
- global
- Fetched from the company
- 2FAA2F5C…FA99
How we read it: Unusually broad for a negative commitment: it names audio, video, chat, screen sharing, attachments, poll results, whiteboard and reactions, and covers third-party models as well as Zoom's own. Two nearby clauses are worth reading with it. Intelligent features may use AI and machine learning to process Customer Content, but "solely to provide the intelligent features" — processing, not training. And the sentence immediately before this one permits use of data "to develop, test, and improve Zoom products and services" where authorised by applicable settings, which is exactly where the exclusion quoted here does its work.
What each plan can refuse
The same questions, asked of every plan we could identify. Every cell comes from a quoted clause or a documented search - see the evidence above.
- Nothing to switch off
- Not stated
- 18 / 100
- Not stated
- Unknown
How to opt out of Zoom AI training
Plan by plan, from what Zoom's own policy says about refusing. Where it publishes the steps, they're listed here with the limits they carry. Where there's nothing to switch off, or nothing graded, this says so instead of inventing a menu path.
All plans
Nothing to switch off: Zoom's policy says training is off here.
What this policy has done since we started watching
8 changes detected since 1 Jan 2023. Each one is a diff between two archived copies, and each links to the passage that moved.
- MajorTouched jurisdiction, opt-outs, retention, what's collected, sub-processors, plan tiers and training.
- Touched opt-outs and training.
- Touched opt-outs, retention, sub-processors and plan tiers.
- Touched jurisdiction, opt-outs, retention, sub-processors and training.
- MajorTouched opt-outs, retention, what's collected, sub-processors, plan tiers and training.
- Touched opt-outs, retention, what's collected, sub-processors and training.
- Touched jurisdiction, opt-outs, retention, what's collected, sub-processors and training.
- Touched opt-outs and retention.
Everything we read
Vendor response
We wrote to Zoom on 27 Aug 2026, quoting the clauses above and inviting a correction. Nothing has come back. That's published because a company declining to comment on its own policy is something a reader should know, and because the invitation should be on the record whether or not it's taken up. Any reply goes here, word for word.
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