Intercom Freshworks
On what the policies say, Intercom is the better choice for your data: graded D against Freshworks's F.
Intercom
Intercom's security page says Fin fine-tunes on anonymised customer data and that you can opt out at any time, without saying where. Third-party model providers are contractually barred from training.
Verdict
D
- Trains on you by default
- Opt out by contacting support
- On by default. An opt-out exists, but you have to go looking for it.
- 5 Oct 2026
Freshworks
Freshworks records support calls and uses them to train speech recognition. The opt-out it offers next to that sentence is for analytics.
Verdict
F
- Trains on you by default
- No opt-out in the policy
- On by default, with no way out on the plan you are on — and nothing short of reading the terms would have told you.
- 5 Oct 2026
Intercom: every plan
Intercom · what each plan can refuse · checked 5 Oct 2026
All accounts (Fin)
YES
Contact support
Not stated
Yes, stated
Unknown
32 / 50
On by default, with a way out
18 / 33
Refusing means writing to the company
0 / 4
No paywall on the control
0 / 4
One kind of data is in scope
2 / 4
The policy does not say whether people read it
-2 / 2
The policy says data is de-identified first
All accounts (Fin)TRAINS: YES
- Contact support
- Not stated
- 50 / 100
- Yes, stated
- Unknown
Freshworks: every plan
Freshworks · what each plan can refuse · checked 5 Oct 2026
All accounts
YES
None offered
Not stated
Not stated
Unknown
50 / 50
On by default, with no way out on this plan
33 / 33
No route to refuse is stated
0 / 4
No paywall on the control
1 / 4
2 kinds of data are in scope
2 / 4
The policy does not say whether people read it
2 / 2
Nothing is said about de-identification
All accountsTRAINS: YES
- None offered
- Not stated
- 88 / 100
- Not stated
- Unknown