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Is It Training on Me?
← SHEIN · Privacy Policy

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Paragraph 112 of 294

If you post an image of a third party, including your children, you should first obtain their consent to do so. You should be aware that they may have the right to have the photo removed under applicable law, including Data Protection law. If a third party asks you to remove a photo of them that you have posted, we recommend that you do so.

Use of Customer Service Chats for Quality Assessment and Training of AI Models

1.4. CUSTOMER SERVICE CHAT QUALITY ASSESSMENT

When you contact our customer-service team through chat, we process the content of your communications to provide assistance and resolve your queries. In addition, we also use de-identified versions of these chat interactions to assess the quality and accuracy of responses provided by our customer-service representatives . This assessment is carried out using both human review and AI-powered quality assessment tools. These tools help us measure service quality, identify areas for improvement, and train our internal service-quality models.

1.5. LEGAL BASIS

We process de-identified chat content for these quality-improvement purposes based on our legitimate interest in maintaining and improving the quality of our customer-service operations, ensuring consistent service standards, and enhancing your experience. You may exercise your right to object to this processing at any time.

1.6. HUMAN REVIEW

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