Does D-ID train on your data?
D-ID says data awaiting processing isn't touched for model training. Asked what happens during processing, it answered — but in an email, not in the policy it pointed us to.
This clause is real, but it doesn't resolve the training question - see the finding below.
"While in the storage, awaiting processing or deletion, the Applicative Data is not accessed for any purpose, including not accessed for model training."
- 7 Sept 2026
- All plans
- global
- Fetched from the company
- 921BA52D…362E
Why this is still UNCLEAR: The commitment is real but tightly scoped in time rather than in purpose: while Applicative Data sits "in the storage, awaiting processing or deletion", it is not accessed for anything, model training included. That says what happens to your image or video before and after the job, and nothing about what happens during it, which is the moment the question is actually about. D-ID replied on 26 Aug 2026 with an answer to exactly that: it "does not use users' personal data, uploaded images, videos, audio, or other user-provided information for any purpose other than generating videos, agent and avatars". That would close this listing if it were published. It is not. D-ID referred us to its privacy policy; the policy re-read live the same day contains no purpose limitation of that kind — no "solely", no "only for", no "other than" outside a sentence about backups — and its sole training statement is still the narrow one quoted here. So the listing stays UNCLEAR. A customer cannot cite an email they have never seen, and this site grades what a customer could cite. Asked again, D-ID answered again and more plainly on 28 Aug: it does not use uploads "to train, fine-tune, or improve our AI/ML models, or for any other purpose unrelated to providing our services". Twice asked and twice answered, without the sentence appearing in the policy either time. Nothing here doubts the answer; the listing records that a customer has no way to hold D-ID to it. One passage cuts the other way and belongs here. The policy says that "In certain cases, we may or will anonymize or de-identify your Personal Data and further use it for internal and external purposes, including, without limitation, to improve the services and for research purposes", and that "We may use Anonymous Information and/or disclose it to third parties without restrictions". Uploads are Personal Data. That is the strongest reason the emailed commitment is not yet policy: the published text reserves, for de-identified copies of what you upload, exactly the open-ended use the email rules out.
What D-ID said when we showed them this
Clarified“To clarify, D-ID does not use your resources or personal information to train, fine-tune, or improve our AI/ML models, or for any other purpose unrelated to providing our services. As mentioned previously, the resources you upload to your D-ID account, including images, videos, audio, and other user-provided content, are used to provide the services you request and are not accessible to others.”
What each plan can refuse
The same questions, asked of every plan we could identify. Every cell comes from a quoted clause or a documented search - see the evidence above.
- Not established
- Not stated
- —
- —
- Not established
How to opt out of D-ID AI training
Plan by plan, from what D-ID's own policy says about refusing. Where it publishes the steps, they're listed here with the limits they carry. Where there's nothing to switch off, or nothing graded, this says so instead of inventing a menu path.
All plans
Not graded, so no route is pointed at. The commitment is real but tightly scoped in time rather than in purpose: while Applicative Data sits "in the storage, awaiting processing or deletion", it is not accessed for anything, model training included. That says what happens to your image or video before and after the job, and nothing about what happens during it, which is the moment the question is actually about. D-ID replied on 26 Aug 2026 with an answer to exactly that: it "does not use users' personal data, uploaded images, videos, audio, or other user-provided information for any purpose other than generating videos, agent and avatars". That would close this listing if it were published. It is not. D-ID referred us to its privacy policy; the policy re-read live the same day contains no purpose limitation of that kind — no "solely", no "only for", no "other than" outside a sentence about backups — and its sole training statement is still the narrow one quoted here. So the listing stays UNCLEAR. A customer cannot cite an email they have never seen, and this site grades what a customer could cite. Asked again, D-ID answered again and more plainly on 28 Aug: it does not use uploads "to train, fine-tune, or improve our AI/ML models, or for any other purpose unrelated to providing our services". Twice asked and twice answered, without the sentence appearing in the policy either time. Nothing here doubts the answer; the listing records that a customer has no way to hold D-ID to it. One passage cuts the other way and belongs here. The policy says that "In certain cases, we may or will anonymize or de-identify your Personal Data and further use it for internal and external purposes, including, without limitation, to improve the services and for research purposes", and that "We may use Anonymous Information and/or disclose it to third parties without restrictions". Uploads are Personal Data. That is the strongest reason the emailed commitment is not yet policy: the published text reserves, for de-identified copies of what you upload, exactly the open-ended use the email rules out.
What this policy has done since we started watching
No change detected. We've held a copy of D-ID's policy since 14 Aug 2026 and re-read it since, across 2 captures. The text hasn't moved in a way that touches this verdict. That's a fact about the document, and it's only knowable by having kept the earlier copies.
Everything we read
Vendor response
Their reply is quoted in full at the top of this page.
We wrote back on 26 Aug 2026, and they answered.
source ↗