Does Samsung train on your data?
Samsung records your video chats with support "for training and quality control purposes" — the one phrase in 58,000 characters that could mean a model, and it is not explained.
This clause is real, but it doesn't resolve the training question - see the finding below.
"In relation to video and audio recordings of your video chat - for training and quality control purposes"
- 7 Sept 2026
- All accounts
- uk
- Fetched from the company
- F5CAFAD6…BD66
Why this is still UNCLEAR: Almost all of this document is silent on the question: no "machine learning", no "artificial intelligence", no bare "AI", and the three "model" hits are the model number of your handset. One phrase is not silent, and it is the quoted one. "training and quality control purposes" is the standard formula for staff review of recordings, and read that way it says nothing about AI. Read the other way — recordings of your voice and face, used for training — it says a great deal. The document does not choose between them, and neither will we. That is the finding: a manufacturer holding video and audio of its customers uses the one word that matters and leaves it undefined.
What each plan can refuse
The same questions, asked of every plan we could identify. Every cell comes from a quoted clause or a documented search - see the evidence above.
- Not established
- Not stated
- —
- —
- Not established
How to opt out of Samsung AI training
Plan by plan, from what Samsung's own policy says about refusing. Where it publishes the steps, they're listed here with the limits they carry. Where there's nothing to switch off, or nothing graded, this says so instead of inventing a menu path.
All accounts
Not graded, so no route is pointed at. Almost all of this document is silent on the question: no "machine learning", no "artificial intelligence", no bare "AI", and the three "model" hits are the model number of your handset. One phrase is not silent, and it is the quoted one. "training and quality control purposes" is the standard formula for staff review of recordings, and read that way it says nothing about AI. Read the other way — recordings of your voice and face, used for training — it says a great deal. The document does not choose between them, and neither will we. That is the finding: a manufacturer holding video and audio of its customers uses the one word that matters and leaves it undefined.
What this policy has done since we started watching
No change detected. We've held a copy of Samsung's policy since 30 Aug 2026 and re-read it since, across 2 captures. The text hasn't moved in a way that touches this verdict. That's a fact about the document, and it's only knowable by having kept the earlier copies.
Everything we read
Vendor response
We haven't yet written to Samsung about this verdict, and they haven't disputed, clarified or announced a change to any clause quoted above. When either happens it's published here, word for word.
Report a wrong clause