Does HeyGen train on your data?
HeyGen trains on your input to make its avatar models more accurate. The opt-out exists and runs through an email address.
"To train and enhance the models that power our products and services, including to make our avatar creation models more accurate."
- 30 Aug 2026
- 5 Oct 2026
- All plans
- global
- Fetched from the company
- 524CFAC3…B270
How we read it: What HeyGen holds is video and voice of real people, and the clause says plainly what it is for: making "our avatar creation models more accurate". A D rather than an F because the way out is real and stated twice — you may "opt-out of this training and enhancement by contacting us". It is an email rather than a setting, which is the difference between this and a C: the control exists and you have to write a letter to use it. HeyGen's same-day reply (below) goes further than its policy does — an Enterprise exclusion, a retroactive opt-out, subprocessors barred from training — but none of those commitments appears in the published text, and the grade follows what is published.
What HeyGen said when we showed them this
Clarified“Enterprise Accounts: Customer data on Enterprise plans is strictly excluded from AI model training. Non-Enterprise Accounts: Data on non-Enterprise plans may be used to improve general AI models, but users can opt out at any time by contacting privacy@heygen.com. This opt-out applies retroactively to previously processed data. Third-Party Subprocessors & Vendors: All third-party AI vendors and subprocessors integrated with HeyGen operate under Zero Data Retention (ZDR) policies and are prohibited from training models on customer data.”
What each plan can refuse
The same questions, asked of every plan we could identify. Every cell comes from a quoted clause or a documented search - see the evidence above.
- Contact support
- Not stated
- 55 / 100
- Not stated
- Unknown
How to opt out of HeyGen AI training
Plan by plan, from what HeyGen's own policy says about refusing. Where it publishes the steps, they're listed here with the limits they carry. Where there's nothing to switch off, or nothing graded, this says so instead of inventing a menu path.
All plans
Yes, but not self-serve: HeyGen makes you contact support.
- Email privacy@heygen.com.
- Say you object to your information being used to train HeyGen's models.
The address is protected on HeyGen's page and shows as [email protected] in our copy; privacy@heygen.com is what the page's own markup decodes to.
What this policy has done since we started watching
The record starts here. HeyGen's policy was first captured on 30 Aug 2026, and there's no earlier copy to compare it against, so this verdict has no history behind it yet. From now on every re-read is diffed against that copy, and anything that moves appears here.
Everything we read
Vendor response
Their reply is quoted in full at the top of this page.
We wrote back on 1 Sept 2026 with a question that's still open. It's listed on the register.