Does Docusign train on your data?
Docusign says it designs its systems to avoid training on what customers enter — except with customer consent. The consent belongs to the account holder, not the person signing.
No opt-out found in this policy
"We intentionally design our systems with functionality to avoid training models using personal information that customers may enter into our Services (except when we have consent from a customer to do so)."
- 7 Sept 2026
- 5 Oct 2026
- All accounts
- global
- Fetched from the company
- 09DAA6B4…8DE6
How we read it: A section headed "AI Model Training" states the design intent directly, and the training that does happen is on de-identified Customer Data with customer consent. Both halves matter: de-identification is stated flatly rather than hedged with "where possible", and consent rather than legitimate interest is the basis, which is what separates this from the D-grade entries where training runs until you stop it. The word to read carefully is "customer". Docusign's customer is the organisation with the account, not the person who receives a document and signs it. A signer is the subject of the content and has no part in the consent this grade rests on.
What each plan can refuse
The same questions, asked of every plan we could identify. Every cell comes from a quoted clause or a documented search - see the evidence above.
- Nothing to switch off
- Not stated
- 13 / 100
- Yes, stated
- Unknown
How to opt out of Docusign AI training
Plan by plan, from what Docusign's own policy says about refusing. Where it publishes the steps, they're listed here with the limits they carry. Where there's nothing to switch off, or nothing graded, this says so instead of inventing a menu path.
All accounts
Nothing to switch off: training here is off until an opt-in is given.
What this policy has done since we started watching
No change detected. We've held a copy of Docusign's policy since 30 Aug 2026 and re-read it since, across 2 captures. The text hasn't moved in a way that touches this verdict. That's a fact about the document, and it's only knowable by having kept the earlier copies.
Everything we read
Vendor response
We haven't yet written to Docusign about this verdict, and they haven't disputed, clarified or announced a change to any clause quoted above. When either happens it's published here, word for word.
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Docusign is graded B, and a company that's earned that can say so with the verdict itself. The image below links back to this page and shows the live grade. If the grade changes, the badge changes the same day, wherever it's embedded. It's free and it isn't for sale.
