Does Pipedrive train on your data?
Pipedrive's Nova FAQ says it does not use client data to train its models without your permission, and its terms bar third parties from training on it. Beta AI features are the exception.
No opt-out found in this policy
"Pipedrive does not permit third parties to use client data to improve or train AI models, nor do we use client data to train our models without your permission."
- 10 Sept 2026
- 5 Oct 2026
- All accounts
- global
- Fetched from the company
- FD4AA603…CA21
How we read it: Resolved from UNCLEAR on 10 September 2026. The terms, current as of 7 July 2026, bind only the third parties: "We do not permit third parties to use Client Data to improve or train their AI models." Pipedrive's own promise is in the Nova FAQ, last updated 10 September 2026, and it is conditional on permission rather than absolute. The terms' Beta Services clause is the exception: Client Data, inputs and outputs may be used "to train or refine" beta AI capabilities, solely to provide them to you. Opt-in because permission is required; the FAQ names no setting, only the choice to use the features.
What each plan can refuse
The same questions, asked of every plan we could identify. Every cell comes from a quoted clause or a documented search - see the evidence above.
- Nothing to switch off
- Not stated
- 17 / 100
- Not stated
- Unknown
How to opt out of Pipedrive AI training
Plan by plan, from what Pipedrive's own policy says about refusing. Where it publishes the steps, they're listed here with the limits they carry. Where there's nothing to switch off, or nothing graded, this says so instead of inventing a menu path.
All accounts
Nothing to switch off: training here is off until an opt-in is given.
What this policy has done since we started watching
No change detected. We've held a copy of Pipedrive's documents since 30 Aug 2026 and re-read them since, across 6 captures of 3 documents. The text hasn't moved in a way that touches this verdict. That's a fact about the documents, and it's only knowable by having kept the earlier copies.
Vendor response
We haven't yet written to Pipedrive about this verdict, and they haven't disputed, clarified or announced a change to any clause quoted above. When either happens it's published here, word for word.
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